Once a trip (excluding Gorilla permits) is fully paid and a client(s) cancels because of any unlikely or unforeseen circumstances, the below cancellation policy applies;
90+ Days prior to arrival – 90% refund of the payment made
89 – 60 Days prior to arrival – 70% refund of the payment made
59 – 30 Days prior to arrival – 50 % refund of the payment made
29 – 15 Days prior to arrival -30 % refund of the payment made
14 – 0 Days prior to arrival – NO REFUND!!
Please also note that there is NO REFUND for the money used to purchase the Gorilla and Chimp permits as this is a very strict and direct policy from the Uganda Wildlife Authority and the Rwanda Development Board. The best we can do is to try to resale the cancelled permits in question.
Therefore, it is always wise to arrange full insurance with an insurance company of your choice.